Insight Chicago IT Support

Ticketing Instructions 1

• Using the New Ticketing Portal

Microsoft Office 365 and Outlook 5

• Security Profile Setup Instructions
• Self Service Password Reset Instructions
• Microsoft Authentication App for Android
• Microsoft Authentication App for iPhone
• Accessing Insight Chicago Email Account

OneDrive and File Sharing 1

• OneDrive Access and Transfer Instructions

Remote Access 4

• Connect to an Insight Chicago Desktop via VPN
• Connecting to Insight Network Remotely
• VPN Setup for Macs
• Accessing the New Citrix Environment