1. Go to helpdesk.insightchicago.com/support/home
You can go to the helpdesk URL directly or you can click on the IT Support Helpdesk icon on your desktop. (This page hosts our self help Knowledge Base article library).
2. For ticketing access click on the Ticketing Portal Icon.
3. Click on Sign in with Microsoft and Login with your Insight Chicago Credentials.
[email protected] and your Insight Chicago Password.
4. Grant Permission for the new Portal to access your Microsoft credentials.
5. Once Logged in Click on Submit a Ticket.
6. Select the ticket template that best describes your issue or request.
7. Fill in the requested information and click submit, and then add any additional notes or attachments in the write a message field.
8. Updates to your tickets can be viewed by clicking on the Lookup a ticket icon or the ticket Icon on the left hand navigation. To view ticket specifics click on the ticket number from the list.
9. The default view of the Tickets page is current tickets. To change the view
A. Click the Hour Glass Icon.
B. Click the drop down menu and select closed.
C. Click Apply.
10. Now you can find your ticket in the list or by searching. To view ticket details simply click on the ticket number or summary.
11. The Ticket Summary page will show you all of the notes left by the technician.
